Privacy policy
Our Commitment
Woodys Free Range is committed to protecting your privacy and handling your personal information responsibly.
We only collect and use your information where necessary to:
- Process and fulfil your orders
- Communicate with you about your order
- Send marketing communications (where you have opted in)
Information We Collect
When you place an order or interact with us, we may collect:
- Name
- Contact details (email, phone, address)
- Order and purchase information
We only collect information that is relevant to providing our service.
How We Use Your Information
Your information is used to:
- Process payments and deliver orders
- Provide customer support
- Improve our products and services
- Send marketing communications (if you have opted in)
Payment Security
All online payments are processed through secure payment providers.
- We do not store credit card details after a transaction is completed
- Payment information is handled by trusted third-party providers using secure systems
Sharing Your Information
We do not sell, trade, or rent your personal information.
We may share your information with trusted third parties only where necessary to operate our business, including:
- Courier companies for delivery
- Payment processors
- Technology providers (e.g. website, email, or SMS platforms)
We may also disclose information if required by law.
Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your information is stored securely and only accessed where required for business operations.
Text Marketing
Consent
By providing your phone number and opting in (via checkout, subscription form, or keyword), you agree to receive:
- Order-related messages (including updates and reminders)
- Marketing messages and promotional offers
Consent is not a condition of purchase.
How Your Data Is Used
Your phone number, name, and purchase information may be shared with our SMS platform:
SMSBump Inc (EU-based)
This information is used solely to send relevant messages and notifications. Your number may also be passed to messaging providers to deliver texts.
Opting Out
You can unsubscribe at any time by:
- Replying STOP to any message
- Using the unsubscribe link provided in messages
Alternative opt-out requests may not be recognised.
Standard message and data rates may apply.
Support
For help, reply HELP to any message or contact us directly.
Your Rights
You can request access to, or correction of, your personal information at any time by contacting us.
Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.